(417) 429-7035 | bill@aerodocuments.com

Frequently Asked Questions

Got questions? We’ve got answers!

Check out the FAQs below, and don’t hesitate to contact us if there’s anything we didn’t cover.

General FAQs

How does the Aero Documents platform work?

Once you upload drawings and/or documents, our system hosts your documents for rounds of reviews and holds the designee’s approval until a financial transaction has been accepted and transfers payment to the designee.

How is my data backed up?

As a cloud-based platform, we have back-ups for our back-ups. Documents are secure so versions don’t get lost in translation.

Can an engineering company or MRO use Aero Documents to deliver documents to their customers in an exchange for payment?

Yes! Contact us for special project assistance.

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Can a large company use Aero Documents for special projects?

Yes! Contact us for special project assistance.

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Client FAQs

What if I don’t have a drawing?

Once you sign into Aero Documents, you have the opportunity to communicate with our engineering experts to assist you to start a project and get the engineering details you need developed.

When do I need a DER approval?

When you need FAA approved data in support of a major alteration, major repair or Supplemental Type Certificate (STC).

What kind of data and designs can a DER approve?

Aircraft drawings, reports, and analysis for electrical, structural, and mechanical systems changes. There are also flight test DERs that support changes that may need a new Aircraft Flight Manual Supplement (AFMS).

How much does it cost?

There is no monthly fee to use Aero Documents. There is a convenience and platform fee included in each transaction.

How do I pay my DER?

When you sign up for Aero Documents, you will be prompted to link, or sign up for, a Stripe account. All transactions are securely hosted through Stripe via credit card or ACH transactions.

What if I already have a DER?

When you start a project, you have the option to send your DER a link to sign up for Aero Documents. Once your DER is signed up, all your project design and communication(s) are secure and backed up.

Can I use Aero Documents without using a designee?

Absolutely! When you start a project, you have the option to be paired with one of our designees from our network. However, we can also help you set up your account so your data is stored and the review process is solely for inter-company reviews.

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Designee FAQs

What happens after I sign up?

The Aero Documents administrators will receive a notice you are signing up and will provide you with any questions or requests they have to finalize your sign up. This should take about one business day. For an immediate need, please use the information on the Contact page to reach out directly to Aero Documents.

What if my client isn’t on Aero Documents?

A feature in your dashboard allows you to send your client a link to sign up for Aero Documents, making it easy to bring clients to the platform and streamline your workflow.

How do I get paid?

When you sign up for Aero Documents, you will be prompted to link, or sign up for, a Stripe account. All transactions are securely hosted through Stripe via credit card or ACH transactions.

There is no cost to the designee to use the system.

How fast do I get paid?

Often you will receive payment via automatic deposit to your Stripe account in 1 business day, but it can take up to 3 business days.

Can a DAR use Aero Documents?

Yes, a Designated Airworthiness Representative (DAR) can provide a completed 8130-3 or 8100-1 to your clients via Aero Documents for quick payment.

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Have questions or need help? We'd love to hear from you! Please use the form below or reach out directly with our contact info. We promise you'll hear from a real person, usually on the same business day.

Office

28 Redbud Ridge Ln
Kimberling City, MO 65686

Email

bill@aerodocuments.com

Call Us

(417) 429-7035